HomeCeramic Coating Guarantee

1. Protection Guarantee

Newcastle Auto Protection provides a limited protection guarantee on eligible Opti-Coat ceramic coatings. The guarantee includes protection from UV damage and permanent staining due to bird and bat faeces and bug splatter.

2. Duration

Five (5) years for eligible 5-year Opti-Coat systems or seven (7) years for eligible 7-year Opti-Coat systems.

3. Terms & Conditions

1. The guarantee is only valid with official Newcastle Auto Protection proof of purchase (receipt) and commences from the date of application.
2. Any application, re-application, repair work or other work carried out on the coated surface must be applied, re-applied or repaired by Newcastle Auto Protection.
3. Excludes vehicles registered for commercial use.
4. Newcastle Auto Protection must be notified of any claim within 30 days of occurrence. Subsequent damage caused outside this period is excluded from the guarantee.
5. The vehicle must remain continuously registered within Australia for the duration of the guarantee.
6. The guarantee is valid for automotive two-stage clear-coated body panels only and excludes single-stage and non-clear-coated finishes.
7. The vehicle must be maintained according to the standards and techniques recommended by Opti-Coat .
8. The Protection Guarantee is valid for the registered owner and is not transferable.

4. General Liability Limitations

Newcastle Auto Protection will not accept liability for:

1. Deterioration of factory paintwork, repaint or any other treated part of substandard specification, materials or workmanship by vehicle manufacturers, their dealerships, third-party suppliers, modifiers, repairers or professional detailers not authorised by Newcastle Auto Protection.
2. Pre-existing damage or deterioration.
3. Any claim for matters covered by the vehicle manufacturer's warranty.
4. Untreated areas due to accident damage and/or subsequent repairs, scratches, hard water spotting, rust water damage, tree sap, loss of hydrophobic properties, paint overspray, damage caused by stone chips, factory or aftermarket clear-coat failure, abrasion from motorcycle leathers or other such materials.
5. Damage, either accidental or malicious, including but not limited to fire, flood, vandalism, extreme weather conditions and secondary effects that may result from the foregoing.
6. Any consequential loss, including either incidental or indirect damages arising from any claim under this guarantee.

5. When the Guarantee Will Be Deemed Invalid

The guarantee will be deemed invalid in the event of:

1. Neglect to maintain the vehicle according to the recommended standards and techniques.
2. Damage caused by abrasive compounds, polishes or third-party products.
3. Failure to repair and re-treat surfaces subject to accident damage or requiring repair.
4. Failure to adhere to the requirements listed under the terms and conditions of this guarantee.

6. Making a Claim

In the event of a valid claim, Newcastle Auto Protection may, at its option:

1. Refund the owner of the nominated vehicle the cost of the coating application in full and final settlement of the customer's guarantee; or
2. Arrange the necessary approvals for repair and coating re-application to affected areas.

Claim inspections will be carried out by Newcastle Auto Protection and may be subject to a servicing fee of $120 plus GST. All servicing fees are refundable with a valid claim.

7. Vehicle Accident Damage

Contact your vehicle insurer to ensure your automotive protection is included in your insurance cover. If the vehicle sustains damage and coating re-application is required, contact Newcastle Auto Protection to arrange any additional treatment required.