HomeCeramic Coating FAQs

Frequently Asked Questions

On the hunt for the best ceramic coating for your car? Call it ceramic coating, paint protection, surface protection, or something else - we have the info you need!

What’s the best ceramic coating? Is paint protection worth it? Is the paint protection from the dealership any good? We get lots of questions in this industry and sometimes people have heard a lot of “interesting” versions of the truth. We aim to answer your questions honestly, without bias. If your question isn’t answered here, please feel free to contact us for a chat.

When you feel more informed, you can check out our packages here. Or give us a call on 0420 530 523 and we can help you determine the best coating for you.

Paint Protection

What actually is a ceramic coating?

Ceramic Coated Cars LOOK Amazing. Many ceramic coating businesses splash around images of freshly coated, glossy cars but what are our customers actually investing their hard earned money in? 

Your car has a very thin amount of paint on it, which includes a clear coat layer (see diagram). When UV rays, bird poo, dirty wash mitts and chemicals hit the clear coat it starts to degrade and/or scratch away. This all happens on a microscopic level but you sure know about it when you get to the point of needing a respray. The cost of that? THOUSANDS. Want to avoid that? Get your car ceramic coated.

A ceramic coating protects your vehicle’s paintwork from chemical and environmental degradation. That brings us to why we use the NXTZEN range of ceramic coatings. NXTZEN Coatings have a chemical resistance up to pH14, which is greater than the industry standard of pH12. What sorts of contaminants does NXTZEN protect against then? Ever heard of pancreatin? This is the digestive enzyme in bird and bat droppings – a primary cause of paint damage in Australia. NXTZEN coatings will protect your paintwork from this. But don’t just take our word for it – check out the CSIRO report that tested specifically for pancreatin and showed that it had no effect on the coating. 

What's the difference between paint protection and ceramic coating?

Often the words paint protection and ceramic coating are used interchangeably; however, ceramic coating is a type of car paint protection. Technically, it is possible to refer to something like a polymer sealant or a carnauba wax, which still offers some protection, as a paint protection. However, a ceramic coating is a protective layer that is much thicker and stronger than both of these options. Most reputable detailers will use ceramic technology as their paint protection offering.

Is ceramic coating worth it?

If you are looking for the best car paint protection without going to the much more expensive Paint Protection Film (PPF) then yes, a ceramic coating really does hold up over the years and maintains that new car shine far longer than any waxes.

Do ceramic coatings come with a warranty?

Yes, many ceramic coatings come with warranties. NXTZEN Ceramic Professional comes with a 5 year warranty, NXTZEN Graphene Serum comes with a 7 year warranty, and NXTZEN Elite comes with a 9 year warranty. We also offer installation of consumer grade coating, NXTZEN Ceramic, which is an unwarranted coating but can be expected to have approximately 3+ years durability.

When looking at other brands of paint protection or ceramic coating, be sure to read the terms and conditions with the warranties as there are often requirements such as annual inspections that are not widely advertised. NXTZEN warranties do not require annual inspections or regular servicing (see NXTZEN warranty here).

Does paint protection mean I don't have to wash my car?

No, your car will still require washing and periodic maintenance to get the most out of your paint protection. Ceramic paint protection is a barrier between your car paint and the elements, not a car cleaning service. The job of ceramic paint protection is to protect the paint underneath. That being said, washing a paint protected vehicle will be far easier and your car’s paint will retain its gloss much better than without any protection.

Is paint protection from the dealership good?

Short answer: It can be.

Generally speaking, the dealerships don’t use brands known to the detailing industry. That being said, it doesn’t mean that they won’t perform. However, a dealership’s quality control and preparation of your car is often lacking. To apply a ceramic coating, the surface must first be thoroughly cleaned and decontaminated. On average, a dealership may spend only 1-2 hours applying a coating/ paint protection product to your car. By comparison, at Newcastle Auto Protection we spend on average 6-8 hours preparing and applying a coating to your car. For the top level packages, we spend 10+ hours preparing and protection every part of your car. But this doesn’t equate to the dealership being more efficient; they are just cutting corners and rushing. The number of steps involved in properly preparing and coating a vehicle simply cannot be done in 1-2 hours.

In a nutshell, we have better procedures, better products and are looking to provide you with the best outcome.

What ceramic coating brand is best?

This can be a very contentious subject for some people. There are a few reputable ceramic coating brands out there along with many unreliable, cheap knock-offs. We recommend you doing your own personal research; however, we can confirm that NXTZEN is an exceptionally high quality brand that can be trusted. And it is made right here in Australia, fine tuned to protect against the unique array of contaminants and UV rays that our harsh environment throws at us. And it does that without sacrificing the deep gloss that has become so popular in ceramic coatings. For more information on NXTZEN, check out our About Us page.

What does a ceramic coating protect my car from?

UV damage is a big paint killer in Australia, but so is chemical damage from bird poo and acid rain. Basically, paint protection will protect your car paint from environmental damage. However, there are no paint protections that will stop damage caused by abrasions such as washing with a dirty sponge, tree brush scratches, keying etc. In our experience, although a coating doesn’t completely stop these kinds of damage, it does generally take a fair amount of them and makes removing the damage far easier and more successful than on uncoated cars.

What is a graphene coating?

Graphene coatings have become increasingly popular in the past few years, despite causing a lot of confusion when they first came out. Essentially, graphene works as an aggregate additive within the polymer matrix or the ceramic (coating) matrix. Graphene enhances and strengthens the ceramic coating to improve the existing properties like corrosion resistance and durability. Take note though – graphene only enhances what is already there. This means that the addition of graphene to a poor quality coating will not create a good coating.

In the case of NXTZEN Graphene Serum, graphene nano particles are added to NXTZEN ceramic professional (an excellent quality coating) during the manufacturing process. The result is a graphene coating with greater slickness, as well as superior strength and resistance to corrosion – which increases the durability of the coating from 5 to 7 years.

Additional Surface Protection

Will fabric protection prevent stains?

Fabric protection offers great stain resistance and makes cleaning up spills a lot easier. Stains will not be able to penetrate the fibres due to the hydrophobic properties of the fabric coat.

How do I clean up a spill if I have my fabric or leather protected?

The easiest way to clean up a spill is to use a damp microfibre towel as soon as the spill happens. We provide two high quality microfibre towels with any interior protection package selected and recommend keeping at least one in the car at all times!

Paint Correction

What is paint correction?

Paint correction is the process of removing microscopic amounts of a vehicle’s paintwork with power tools such as a machine polisher or buffer to remove defects such as swirls, scratches, oxidation and water spotting.

How much does paint correction cost?

The cost of paint correction largely depends on the amount of correction work needed (ie how damaged the paint is) and the size of the car. The more steps or time needed, the higher the cost of the job. All of our coating packages come with a preparatory single-step correction included in the price to ensure you get the best result for your money.

Is there a difference between paint correction, paint polishing and buffing?

No, these are terms that are used interchangeable to refer to the same process of correcting defects in automotive paintwork.

Is paint correction safe?

Paint correction by Newcastle Auto Protection is 100% safe. We use the latest technology and have 10 years experience so can ensure a high quality result is achieved. Unfortunately, this can’t be said for every detailing business as there is no certification required to ensure quality results. Cheap correction work normally means poor workmanship from the detailer and possible damage to your paint. The best practice is to pay to have a professional with proven results complete the work rather than trying to save a few dollars and not achieving what you were after. Cheap work can often result in expensive repair with your paint possibly left full of buff marks, burnt or even torn off the edges of panels.

What does paint correction fix?

Paint correction removes imperfections in automotive paintwork. This includes imperfections such as swirls and scratches, paint fading, water spotting or etching. Imperfections can only be removed if the damage hasn’t penetrated through the clear coat (base) layer of the paint work.

About Our Service

How long does paint protection take?

On average, car paint protection takes about one day. This largely depends on the size of the car and the type of coating being applied. For example, overnight curing is required when we apply NXTZEN protective coatings. If you have opted for mobile application, your car will need to cure overnight in your garage. Otherwise, we can keep it locked up overnight in our secure workshop.

How is a ceramic coating applied to my car?

First we wash and decontaminate your vehicle to ensure a proper clean surface. Then we lightly machine polish your paint work to remove swirls and light marks. Then we wipe your paint with a prep spray to make sure your paint is squeaky clean. Finally we apply one of our NXTZEN coatings.

What if my car has scratches?

All our packages include a single step paint correction to remove light marks and scratches. If your car has heavy scratches please contact us to discuss your options.

Do I need to wash my car before you protect it?

No, this isn’t necessary as we wash and prep every car before coating (even brand new from the dealership that day).

What type of payment methods do you take?

We have a mobile EFTPOS machine that has the ability to accept contactless payments (including Apple Pay) as well as traditional swipe or insert of cards. We also accept cash.

We will accept instant bank transfers but won’t be able to release your car to you until the money has landed in our account.

We don’t accept cheques.

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